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Terms and Conditions

Welcome to UBA Marketplace. These are the terms and conditions (Terms & Conditions) fully govern your access to and the use of our website UBA Marketplace and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions, and by using this Site, you represent that you agree to comply with these terms and conditions and in relation to your use of the Site (the "User Agreement").

  1. Electronic Communications

United Bank For Africa PLC (UBA), owns and operates the website www.ubamarketplace.com. This is a summary of our terms and conditions.  By entering your email, you have given UBA Market place permission to send you administrative and promotional emails. We will send information regarding your account activity and purchases, as well as updates about our products and promotional offers to you. You can opt-out of this service by Unsubscribing.

We shall not be held responsible or made liable for any damages or injury which may arise as a result of any error, omission, interruption, deletion, delay in operation or transmission, computer virus, communication failure and defect in the information, content, materials, software or other services included on or otherwise made available through our website.

  1. Order Placement

By placing an order, you make an offer to us to purchase products you have selected based on standard UBA Marketplace restrictions, merchant-specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from our site. This is required so we can provide you with easy access to print your orders, view your past purchases, and modify your preferences.

  1. State of Goods and Warranty

Although quality steps have been taken to ensure the authenticity of all Goods, services and deals.

UBA Marketplace takes NO responsibility for the services or products for which UBA Marketplace makes no warranty to the UBA marketplace End Users for the quality, safety, usability or other aspect of the product or services.

The goods or services you purchase is redeemable for by the Merchant of the particular goods and service." THE MERCHANT, NOT UBA MARKETPLACE, IS THE SELLER OF THE GOODS AND SERVICES AND IS SOLELY RESPONSIBLE FOR HONOURING ANY PRODUCT YOU PURCHASE. 

  1. Becoming a member of the Site, you agree:

You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password.

You agree to immediately notify UBA Marketplace of any unauthorised use of your password or account or any other breach of security. In no event will UBA Marketplace be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse UBA Marketplace for any improper, unauthorised or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorised such access.

You will provide true, accurate, current and complete information about yourself as prompted by UBA Marketplace's registration form.

You will not include: 

  •  The word "UBA Marketplace" in your registration user ID. Your store name shall not include the word "UBA Marketplace".
  • You will treat any other member's information provided to you (in accordance with these terms of use and the information on the Site) by UBA Marketplace or any other user as confidential.
  • You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If UBA Marketplace has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, UBA Marketplace has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site

  1. Fees and Services 
    Membership on the Site is free. UBA Marketplace charges transaction fees for all sellers when their items are successfully sold on the Site.

Listing fees for classifieds and special listing fees to sellers who use the special listing feature for listing their items. UBA Marketplace may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site. 
Unless otherwise stated, all fees shall be quoted in your country's currency. You must pay all fees payable to UBA Marketplace (and any applicable taxes or charges) within 30 days of the date of any invoice to you from UBA Marketplace with a valid payment method.                                                                                                                                                                                                                                                                                                              

  1. Refund and return Policy

All Items sold on UBA Marketplace are sold by third party merchants. For better customer experience returns are made directly to the merchant by the buyer.

Kindly contact the merchant within 24 hours of receipt of your order.

UBA Marketplace does not give a direct refund for goods that are damaged or develop problems. The Merchant would also give a feedback on when the new delivery would be done.

Delivery fee is non-refundable.

  1. Free Delivery

All products on UBA Marketplace, have shipping cost except it is stated Free Shipping or a virtual product.